Head of Branch (Upto EVP)

Achieve Branch business targets (Assets and Liabilities) as assigned by implementing branch level strategies.

Source new Retail and SME clients, identify their needs and offer appropriate banking products.

Build and maintain strong, long-term relationships with existing clients and cross-sale products.

Serve as the main point of contact for client needs, inquiries, and problem resolution.

Conduct regular follow-ups and customer visits to ensure high service satisfaction.

Evaluate SME client businesses to assess their financial needs and credit worthiness.

Assist clients with the documentation and application process for loans, overdrafts, and trade finance.

Liaise with credit department for approval and monitoring of facilities.

Stay updated on the bank’s products, policies, and market trends.

Provide financial advice to clients, including personal finance (for Retail) and business growth solutions (for SMEs).

Ensure proper compliance of internal policies and regulatory standards (KYC, AML, etc.).

Monitor accounts for unusual or suspicious activities and report as required.

Maintain accurate records and documentation of client interactions and transactions.

Coordinate with internal departments to resolve customer issues efficiently.

Provide regular reports on performance, customer feedback, and market trends to branch management.

Contribute to the branch's overall strategy and customer service improvement.

Implement client retention strategies to reduce attrition.

Promote customer loyalty through personalized service and proactive engagement.

Guide employees of the branch to optimize their full potential