Client Success Account Manager

About Orbund Bangladesh: Orbund Bangladesh is a Dhaka-based technology company providing software development and IT back-office support to Orbund LLC, a leading provider of Student Information Systems (SIS) in the United States. We are committed to delivering reliable, secure, and scalable technology solutions to support Orbund’s cloud-based applications.

Position Overview:
We are looking to hire Client Success Account Managers to join our team. In this role, you will be the first point of contact for our existing clients, serving as Tier 1 Support. Your responsibilities will include responding to client inquiries through email, live chat, and phone calls.

The primary objective of this role is to ensure client satisfaction by:

• Actively listening to client concerns and understanding their needs.

• Providing accurate and timely responses to all client queries.

• Escalating issues to the appropriate internal teams when necessary.

• Following up diligently to ensure client issues are resolved in a professional and timely manner.

Since our clients are located across different time zones, you will be required to work on a roster-based schedule to ensure round-the-clock support coverage.

This position requires excellent communication skills, patience, and the ability to handle multiple support channels simultaneously. As a Client Success Account Manager, you will play a key role in building strong client relationships and maintaining a high level of customer trust.