Bdjobs

Customer Support & Social Media Executive

Business Solution Group

Deadline: November 30, 2026

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Job Summary

Vacancy: 2

Salary: Negotiable

Age: 25 to 30 years

Experience: 2 to 3 years

Location: Dhaka (Dhanmondi 27)

Published: November 5, 2026

Requirements

Education

Bachelor/Honors

Experience

2 to 3 years
The applicants should have experience in the following business area(s): Share Brokerage/ Securities House, Call Center

Additional Requirements

Age 25 to 30 years
Only Female
Must be smart, presentable, polite, and professional.
Excellent verbal and written communication skills in both Bangla and English.
Good knowledge of Facebook, WhatsApp Business, LinkedIn, and other digital communication platforms.
Strong customer handling and problem-solving skills.
Good typing skills and basic computer knowledge.
Ability to handle multiple customer inquiries simultaneously.

Responsibilities & Context

Job Context

Business Solution Group is looking for a smart, energetic, professional, and well-organized female candidate for the position of Customer Support & Social Media Executive. The selected candidate will be responsible for handling the company's official telephone calls, responding to customer inquiries, managing social media communications, and maintaining professional relationships with customers through different communication channels.

Key Responsibilities

Official Phone Call Management

Handle all incoming and outgoing official telephone calls of the company.
Receive customer calls professionally and respond to their queries.
Provide accurate information about company services, products, and business activities.
Forward calls to the relevant departments or authorized personnel when necessary.
Maintain records of important customer calls, inquiries, and follow-up requirements.
Ensure professional telephone etiquette and timely communication.

Customer Support & Query Management

Respond to customer inquiries through phone calls, WhatsApp, Facebook, LinkedIn, and other communication platforms.
Understand customer requirements and provide appropriate information and assistance.
Forward complaints, technical issues, and business-related inquiries to the concerned departments.
Follow up with customers to ensure their queries are properly addressed.
Maintain a positive and professional relationship with existing and potential customers.
Ensure timely responses to all customer communications.

Social Media Management

Respond to messages, comments, inquiries, and customer feedback professionally.
Ensure regular monitoring of social media inboxes and notifications.
Maintain professional communication and brand image across all social media platforms.
Forward business inquiries and potential leads to the relevant departments.
Maintain records of customer inquiries and social media interactions.
Assist in publishing company updates, announcements, and approved promotional content when required.

Reporting & Coordination

Maintain daily records of incoming calls, customer inquiries, and social media responses.
Prepare regular customer query and communication reports for management.
Coordinate with relevant departments to ensure timely resolution of customer issues.
Report important customer feedback, complaints, and business opportunities to the concerned authority.
Perform other relevant duties assigned by the authorized supervisor.

Skills Required

Call SupportCommunication and interpersonal skillCustomer ServiceExpertise on Customer Relationship Management (CRM) handling.Facebook Business ManagerLead managementOnline CommunicationSocial Media ManagementSpeaking ProfessionallyStrong Written and Verbal Communication Skills