Customer Relation Officer - CRO

Client Communication (Over Phone):

• Communicate with potential and existing customers over phone calls in a professional manner.
• Convince clients/customers about the company’s services and solutions.
• Identify client needs and provide accurate information to create interest in company products/services.
• Arrange meetings with clients through effective persuasion and follow-up calls.

Client Meetings (Physical):

• Meet clients physically at their office or arrange meetings at the company office.
• Present company services, discuss client requirements, and build trust-based relationships.
• Negotiate and convince clients to finalize projects or services with the company.
• Maintain a professional, confident, and result-oriented approach during face-to-face meetings.

Business Development & Project Acquisition:

• Generate leads through communication and networking.
• Convert potential clients into long-term business partners.
• Follow up with prospective customers until projects are closed.
• Work with the sales/management team to prepare proposals and ensure successful deal closures.

Client Relationship Management & After-Sales Service:

• Build and maintain strong, long-term relationships with clients.
• Provide after-sales support and ensure client satisfaction.
• Handle client feedback, resolve service-related issues, and escalate where necessary.
• Regularly update CRM or client database with communication and meeting details.

Coordination & Reporting:

• Collaborate with internal teams (sales, technical, marketing) to meet customer requirements.
• Prepare daily/weekly reports on client communications, meetings, and project updates.
• Achieve individual and team targets set by management.
• Perform any other tasks assigned by the management to ensure smooth client servicing.