Call Center Executive
Touch Online
Deadline: August 24, 2025
Job Summary
Vacancy: 5
Salary: Negotiable
Age: Na
Experience: At most 1 years
Location: Chattogram (Halishahar Housing Estate)
Published: July 26, 2025
Requirements
Education
- Bachelor/Honors
Experience
- At most 1 years
- The applicants should have experience in the following business area(s): Call Center
Responsibilities & Context
- Answer queries about internet plans, packages, and pricing
- Help customers troubleshoot internet issues (no connection, slow speed, device not working)
- Guide users through router setup
- Log service complaints and create support tickets
- Follow up with technical teams or customers
- Help with new connection requests or plan upgrades
- Handle complaints and resolve issues politely and efficiently
- Explain terms of service, data usage policies, or outages
- Assist customers with payment issues
- Explain bill breakdowns or additional charges
- Update payment records and send payment confirmations
- Record all call information accurately in the system
- Maintain and update customer records
- Escalate unresolved issues to the appropriate departments
- Other duties as assigned by the company
Skills Required
Excellent communication skillFast typing skillgood listening skillProficient in MS Office Applications
Workplace
Work at office
Employment Status
Full Time
Gender
OTHER
Job Location
Chattogram (Halishahar Housing Estate)
Company Information
Touch Online
Address:
Bandar Office- 2/6, Bandar Stadium Market, Bandar, Chattogram. Halishahar Office-Zevco M.K. Plaza (8th Floor) Beside City Hall Convention Center, Agrabad Access Road, Halishahar H/E, Chattogram-4216
