Call Center & Support Executive

Practice speaking with a clear accent and communicating on the telephone.

Manage high call volumes, providing information and directing inquiries.

Monitor and respond to social media messages, engaging with the online community.

Schedule and confirm appointments, ensuring operational efficiency.

Understand laser and aesthetics services, addressing client queries accurately.

Handle client registrations efficiently.

Collaborate with sales and marketing for phone promotions.

Respond promptly to voicemail and email inquiries with detailed information. 

Providing remote and onsite technical supports to the clients inside or outside Office.

Create Daily, weekly reports and presentations to effectively communicate current

Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.

Mentality as 24X7 for emergency situations.