Receptionist / Call Centre Executive

Job Responsibilities

1) Front Desk & Visitor Management

• Welcome all visitors, clients, and guests at the front desk in a polite, friendly, and professional manner.
• Provide accurate information and guide visitors to the appropriate person or department.
• Maintain a well-organized and presentable reception and waiting area to ensure a positive impression of the company.

2) Call Handling & Communication

• Receive and manage all inbound calls through the company hotline with proper etiquette and professionalism.
• Make outbound calls to prospective clients and provide them with relevant product/service information.
• Listen carefully to customer/client queries and problems, and provide initial solutions or forward to the right department for resolution.
• Keep detailed records of all phone conversations, inquiries, and follow-ups in the company system/logbook.

3) Client Engagement & Conversion

• Convince prospective clients about the company’s products and services in a persuasive yet professional way.
• Build strong rapport with callers, answer their questions clearly, and highlight the benefits of choosing our services.
• Encourage and successfully convince interested clients to visit the office for meetings, product demonstrations, or negotiations.
• Assist in scheduling and coordinating client meetings, ensuring proper follow-up after calls.

4) Customer Support & Problem-Solving

• Handle customer complaints with patience and empathy, ensuring they feel valued and supported.
• Provide accurate information about services, pricing, offers, or ongoing promotions.
• Escalate complex issues to management or relevant departments while ensuring smooth communication between client and company.

5) Administrative & Coordination Tasks

• Support day-to-day office activities including documentation, filing, scanning, and courier handling.
• Assist HR/Admin in arranging interviews, meetings, and official events.
• Prepare and share daily call reports and visitor logs with management.
• Perform additional duties assigned by management to ensure smooth front desk and customer service operations.