Executive Customer Relations - Female

Main Objective:

To build, maintain, and strengthen strong relationships with clients or customers to ensure satisfaction, loyalty, and repeat business.

Key Duties and Responsibilities:

• 1. Customer Relationship Management:

• Serve as the main point of contact for key clients and customers.

• Maintain regular communication to ensure customer satisfaction and long-term engagement.

• 2. Handling Inquiries & Complaints:

• Address customer questions, concerns, and complaints in a timely and professional manner.

• Resolve issues effectively to maintain customer trust and loyalty.

• 3. Client Follow-Up:

• Follow up with clients after sales or service to ensure satisfaction.

• Collect feedback to improve products, services, and overall customer experience.

• 4. Sales & Support Coordination:

• Collaborate with the sales and support team to ensure smooth service delivery.

• Assist in up-selling or cross-selling relevant products or services.

• 5. Record Keeping & CRM Updates:

• Maintain accurate records of customer interactions, feedback, and transactions in CRM systems.

• Update customer profiles regularly to track needs and preferences.

• 6. Retention & Loyalty Building:

• Develop strategies to improve customer retention and reduce churn.

• Organize customer appreciation events or loyalty programs as needed.

• 7. Market & Client Research:

• Gather insights on customer behavior and expectations.

• Identify opportunities for service or product improvement based on client feedback.

• 8. Reporting:

• Prepare reports on customer feedback, complaints resolution, and satisfaction trends.

• Present findings and suggestions to management.