Branch Manager

We are seeking a dynamic and experienced Branch Manager to lead our London Gents Parlour, drive business growth, and ensure exceptional client experiences. The ideal candidate will be passionate about the beauty industry, possess strong leadership skills, and have a proven track record in managing teams, optimizing sales, and maintaining high standards of service and operational excellence.

Responsibilities:

• Oversee day-to-day operations of the branch, ensuring smooth and efficient functioning.
• Maintain inventory levels, manage supplies, and ensure equipment is well maintained.
• Implement and uphold company policies, procedures, and quality standards.
• Train, mentor, and manage staff, including beauty therapists, aestheticians, receptionists, and support personnel.
• Foster a positive, collaborative, and high-performance work environment.
• Conduct regular performance reviews and provide constructive feedback.
• Develop and execute strategies to achieve sales targets and increase profitability.
• Analyze market trends and competitor activities to identify growth opportunities.
• Ensure all clients receive outstanding service and a personalized experience.
• Address and resolve customer complaints or issues promptly and professionally.
• Gather client feedback to improve services and satisfaction continuously.
• Manage the branch’s budget, monitor expenses, and optimize cost-efficiency.
• Prepare and analyze financial reports, including revenue, expenses, and profitability.
• Ensure accurate billing, cash handling, and financial reconciliation.
• Collaborate with the marketing team to promote the branch through local events, social media, and partnerships.
• Build and maintain relationships with local businesses and communities to enhance brand visibility.
• Ensure compliance with health, safety, and hygiene regulations.
• Maintain records and licenses as required by industry standards and local laws.