Housekeeping And Room Attendant

Department: Housekeeping

Position: Room Attendant

Reports To: Housekeeping Supervisor / Executive Housekeeper

Hotel Category: 3-Star Hotel

Job Purpose

Responsible for cleaning, maintaining, and preparing guest rooms and assigned hotel areas according to established housekeeping standards, ensuring guest comfort, cleanliness, hygiene, and satisfaction.

Key Responsibilities

• Clean and maintain guest rooms, bathrooms, and assigned public areas.
• Make beds and replace used bedsheets, pillowcases, and towels.
• Clean and sanitize bathrooms, toilets, showers, and washbasins.
• Dust furniture, fixtures, mirrors, and other room surfaces.
• Replenish guest amenities, toiletries, and room supplies.
• Collect and handle used linen and laundry properly.
• Respond politely to guest requests and provide necessary assistance.
• Report maintenance issues, damages, and unusual situations to the supervisor.
• Follow hotel procedures for guest privacy, room entry, and lost and found items.
• Maintain cleaning equipment, housekeeping trolleys, and storage areas.
• Follow hygiene, sanitation, chemical handling, and workplace safety procedures.
• Complete assigned rooms within the required time while maintaining quality standards.

Guest Room Cleaning & Maintenance

• Clean and maintain guest rooms according to hotel standards.
• Make beds and change bedsheets, pillowcases, and other linen.
• Clean and sanitize bathrooms, toilets, showers, and washbasins.
• Dust furniture, fixtures, mirrors, and decorative items.
• Vacuum carpets, sweep, and mop floors.
• Replenish guest amenities, toiletries, towels, and drinking water.
• Empty waste bins and dispose of garbage properly.
• Ensure rooms are properly arranged and guest-ready.

Bathroom Cleaning & Sanitation

• Clean and disinfect toilets, washbasins, bathtubs, and showers.
• Remove stains, soap residue, and watermarks.
• Replenish bathroom amenities and toiletries.
• Maintain proper hygiene and fresh fragrance.
• Check bathroom fixtures and report maintenance problems.

Public Area Cleaning

• Maintain cleanliness in hotel lobbies and reception areas.
• Clean corridors, staircases, elevators, and public washrooms.
• Maintain restaurant and meeting room cleanliness as assigned.
• Clean glass doors, windows, mirrors, and other surfaces.
• Ensure public areas remain neat and presentable.

Linen & Laundry Handling

• Collect used linen and towels from guest rooms.
• Deliver soiled linen to the laundry department.
• Distribute fresh linen and towels.
• Check linen for stains, tears, and damage.
• Maintain proper linen storage and organization.
• Report missing or damaged linen to the supervisor.

Guest Service & Assistance

• Respond politely to guest requests.
• Provide extra towels, pillows, blankets, and other amenities.
• Respect guest privacy and confidentiality.
• Follow the hotel's room-entry procedures.
• Report guest complaints to the supervisor.
• Maintain professional communication and behaviour.

Safety & Security

• Follow hotel safety and hygiene procedures.
• Use cleaning chemicals and equipment properly.
• Display wet-floor warning signs when necessary.
• Report lost and found items immediately.
• Report suspicious activities and security concerns.
• Follow fire safety and emergency procedures.
• Protect guest belongings and hotel property.

Daily Duties of a Room Attendant

Room Attendant Daily Workflow

• Reporting for Duty
  • Attend the daily briefing.
  • Check grooming and uniform standards.
  • Collect room assignment sheets and cleaning supplies.
  • Receive room status and special instructions.
• Preparing Guest Rooms
  • Knock and announce housekeeping before entering.
  • Follow the hotel's room-entry policy.
  • Open curtains and ventilate the room where appropriate.
  • Collect garbage and used linen.
  • Clean and arrange the room systematically.
• Cleaning & Making Beds
  • Dust furniture and fixtures.
  • Make beds with fresh linen.
  • Clean and disinfect bathrooms.
  • Mop or vacuum floors.
  • Replenish guest amenities.
• Final Room Checking
  • Check room cleanliness and presentation.
  • Verify towels, toiletries, and amenities.
  • Ensure lights and basic room facilities are working.
  • Report defects to the supervisor.
  • Update room status according to hotel procedures.
• End-of-Shift Responsibilities
  • Return cleaning equipment and supplies.
  • Submit lost and found items.
  • Report completed and pending rooms.
  • Maintain trolley and storage areas.
  • Handover important information to the supervisor.