Customer Relations Manager

MYGPS Private Limited is a leading GPS Tracking and Vehicle Management Solutions provider in Bangladesh. We are looking for a smart, presentable, confident, and experienced Female Customer Relationship Manager to lead our customer relationship and support operations, ensure excellent customer satisfaction, and maintain strong, long-term customer relationships.

Key Responsibilities

• Lead, supervise, and monitor the Customer Relationship & Support Team.

• Maintain professional relationships with individual, corporate, and fleet customers.

• Handle customer inquiries, complaints, and escalated service issues efficiently.

• Monitor incoming/outgoing calls, missed calls, customer follow-ups, and support tickets.

• Ensure customer satisfaction, retention, and subscription renewal follow-ups.

• Coordinate with Technical, Operations, Sales, and Billing departments.

• Monitor CRM activities, customer communication records, and service history.

• Establish customer support KPIs and service quality standards.

• Train and guide customer support executives to improve communication and service quality.

• Prepare daily, weekly, and monthly performance reports for management.

• Corporate Meetings & Sales Development

  • Arrange and conduct corporate meetings with business owners, managers, and key decision-makers.

  • Deliver professional GPS Tracking Device & Fleet Management Service presentations to corporate clients.

  • Explain product features, service packages, pricing, and business benefits to prospective customers.

  • Generate corporate sales leads and convert potential clients into successful device sales.

  • Prepare and present business proposals, quotations, and service demonstrations.

  • Conduct regular follow-ups with corporate clients to close sales opportunities.

  • Maintain corporate visit reports, meeting schedules, sales pipelines, and client communication records.

Educational Qualifications

• Bachelor's degree in Business Administration, Marketing, Management, English, or a relevant discipline.

• Relevant professional experience will be an advantage.

Candidate Requirements & Skills

• Female candidates preferred.

• Must have a smart, professional, and well-groomed appearance.

• Formal business attire and professional grooming are required during office hours.

• Fluency in spoken and written English is mandatory.

• Excellent communication skills in both English and Bangla.

• Confident personality with strong presentation and interpersonal skills.

• Minimum 2–3 years of relevant experience in Customer Relationship Management, Customer Support, or Call Center Operations.

• Strong leadership, problem-solving, and customer-handling abilities.

• Good knowledge of CRM software, MS Office, and reporting systems.

• Ability to communicate professionally with corporate clients and senior management.

• Experience in GPS Tracking, IT, Telecom, or Technology Services will be an added advantage.