Lead, Customer Experience

Position Overview:

We are looking for a Lead Analyst who is passionate about impacting lives and empowering people through modern technology.

If you're ready to be part of a purpose-driven organization and contribute to something greater — apply now and help shape a better future.

Essential​ Duties &​ Responsibilities:

The essential functions include but are not limited to the following:

• Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.

• First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.

• Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.

• Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.

• Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.

• Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.

• Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.

• Compliance: Ensure that all work complies with relevant industry regulations and standards.