Front Desk Officer

Reception & Customer Service

• Greet and welcome visitors in a professional and friendly manner.
• Direct guests to the appropriate person or department.
• Handle inquiries, provide information, and ensure customer satisfaction.

Communication Management

• Answer, screen, and forward phone calls in a courteous manner.
• Manage company emails and relay messages accurately and promptly.

Administrative Support

• Maintain a neat and organized reception area.
• Handle incoming/outgoing mail, packages, and courier services.
• Assist with scheduling meetings, appointments, and office events.
• Maintain records such as visitor logs, attendance, and supply inventories.

Security & Compliance

• Monitor visitor access and issue badges/passes as needed.
• Ensure compliance with company security and safety procedures.
• Report incidents or irregularities to management immediately.

Office Coordination

• Provide clerical support (filing, photocopying, scanning, and data entry).
• Assist HR/Administration in welcoming and onboarding new employees.
• Coordinate meeting room bookings and prepare for appointments.