Receptionist (Front Desk Executive)

Greeting and welcoming clients, customers and visitors courteously and professionally.

Handle the front desk and maintain visitor records.

Inform guests of policies during the check-in process

Relay information to guests, such as hotel rates, services, hours

Make reservations, confirm reservations, and cancel reservations if needed

Ensure guests are in appropriate rooms

Verify guests payment methods

Deliver room keys, give guests directions to their rooms

Maintain records of guest room bookings compute guests’ bills and post charges

Manage administrative chores and organisational tasks.

Create a welcoming, professional environment for clients and customers.

Managing the reception area and ensuring the office is neat and tidy.

Answering phone calls and directing them to the appropriate staff member/department.

Handling incoming and outgoing mail and packages.

Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.

Pick up mail, packages, and documents for guests

Meet with housekeeping staff regularly

Maintain a positive attitude at all times

Go over all guest payments and charges during check-in and check-out as needed

Tell housekeeping when clients vacate rooms

Monitor guest’s visitors to the hotel

Enforce hotel rules and regulations

Report emergencies to the authorities

Keep an orderly front desk and reception area