Receptionist - Residential Hotel

Dreamy Hotel is looking for a smart, friendly, and customer-focused Receptionist to join our Front Office team.

The selected candidate will be responsible for welcoming guests, managing check-in/check-out, handling reservations, responding to guest inquiries, and ensuring excellent guest service throughout their stay. Welcome and greet guests in a professional and courteous manner.

• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and guest requests.
• Answer telephone calls, emails, and guest inquiries.
• Provide information about hotel facilities, services, room rates, and policies.
• Maintain accurate guest records and front-office documentation.
• Coordinate with housekeeping and other departments regarding room status and guest requirements.
• Receive and properly handle guest complaints or concerns.
• Maintain a clean, organized, and professional reception area.
• Handle payments, invoices, and basic front-desk financial transactions when required.
• Maintain guest confidentiality and follow hotel security procedures.
• Perform other front-office duties assigned by management.